SnugRugs Reviews

I received my order from Snugrugs today which was the mens suede slipper sheepskin mule, they are the comfiest slippers I have ever bought. Delivery was fast, safe and secure by a trusted partner. I would have no hesitaiy in recomending them. First class.

Ordered pair of (tan) sheepskin gloves on 29-12-22 and used free delivery option. Arrived (Royal Mail 48 hr tracked!) on 31-12-22. Very pleased - gloves are lovely and colour as ordered (checked twice by phone during ordering, emphasising no substitutes please).

Thank you so. much SNUGRUGS.

Without contacting me, decided to substitute my order for something similar as they were out of stock. Bad customer service experience and cheeky doesn’t quite cover it.

Excellent service and love my rug, it’s amazing. Have bought lots from this company and always receive great service, super fast postage and brilliant quality. Will certainly be back. 👍

My order was great from start to finish. When I needed help to change it my experience was smooth and when my delivery arrived I was very pleased. Would definitely use again. Thank you snug rugs. Quality at its best!

I have purchased from this company several times now and am thoroughly impressed with the quality of the products. I've bought slippers, rugs and bits for Christmas and always love the items. Speedy delivery, would recommend.

I love Snugrugs! I always buy my family slippers from here and never had one complaint about them. I have also bought handbags and children’s shoes, all have been brilliant. Would definitely recommend them to all my family and friends 5*

They cancelled my order because out of stock so nothing was ever shipped but did not give me a refund i had to ask it myself a couple of times, then they told me after a couple of times askin for a refund i would get a refund but not the complete amount...then i told them i wanted a full refund and again had to ask more then 1 time so eventualy they send me a refund but still not a full refund they did this twice and now im still waitin for my full refund for 2 weeks already this is not acceptable

Absolutely love my slippers, the quality is just outstanding and super fast delivery too, I am Very happy with my purchase. Thank you Snugrugs

Needed some information before ordering and emailed. Initial response was positive and promised info by return. As this was just after Christmas and despite more emails and at least a dozen phone calls still no response. Are they still trading?

I ordered a pair of lambs wool slippers for my wife and myself. They are excellent quality, very comfortable and good value.
I made a mistake with part of my order but customer support were extremely helpful and exchanged them.
I would definitely buy again.

This is a quick shout-out for Snug Rugs Customer services. I had a pair of Suede Moccasin slippers from them back in January. The sole of one (but only one) of the slippers wore through to holes at the toe and heel after only 8 - 9 months of indoor use. I've never had this happen before on similar slippers (from any supplier) so I'm sure that this was just an unfortunate issue with the material for that one particular slipper rather than being an overall quality problem with Snug Rugs slippers. After I'd explained the problem and dates fully to Snug Rugs, they quickly dispatched a replacement pair of slippers, and I have every confidence that the same issue won't recur. I usually get around two years of use out of this kind of slipper before the lining gets a bit thin; I will feel confident about ordering another pair from Snug Rugs when that does next occur.

The description the Men’s Moccasin slippers leads you to believe they’re an entirely natural product which is the reason I bought them.
After a few months they started to smell bad so I ended up having to wash them! (I keep my feet clean by the way!) They were ok for a short while but started to smell again. This time I decided to investigate. I peeled back the fabric lining to find the inside of the suede leather was lined with a rubber substance. How the heck your feet are supposed to breath through that I don’t know. No wonder they stink!

Very disappointed with these slippers. I’m going to have to throw them in the bin which probably smells fresher than they do!

No stock available, never shows any update, sent email to customer services(21/03/21), facebook message(19/03/21) and ebay message (21/03/21 and 07/04/21) NO REPLY TO ANY OF THEM AND NO COMMUNICATION. I have not even bought anything as they never have stock or reply, hate to think what their customer service is like if you need to contact them or send a return. SHOCKING, looks like you get a 50% chance of a good or bad service according to these ratings

My recent dealings with Snugrugs was absolutely first rate. Delivery was punctual, and the quality of my gloves is superb. Dealing with the office was a pleasure, very respectful and helpful.
Thank you
Carole Osman